From the category archives:

Customer Experience

Customer Experience x 10

by Denise

I’m not usually the first one on my block to buy new gadgets; and the purchasing process isn’t really something I would think of as a potentially memorable customer experience. But this past weekend Apple displayed a stellar example of how it’s done — customer service on steroids.
I’m a [click to continue reading...]

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Playground Bullies

by Denise

I know I said that this site was going to be all about fun. But sometimes the playground bully comes along and steals your soccer ball and you just have to tell on her. Yes, her.
Ready for a rant? I’m paying good money to belong to a (shall not be [click to continue reading...]

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The Devil’s in the Details

by Denise

Tonight my honey and I stopped in to get a quick dinner at a new upscale fast food place in town. Kind of a cool concept — healthy food, reasonable prices, nice building, but no fancy waiters or sommeliers. As we scrutinized the new place, honey says “You should write [click to continue reading...]

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Don’t Shoot Me, I’m the Customer!

by Denise

One of my favorite expressions when I’m frustrated is “Just shoot me!” But after the last week with my internet and cable tv provider I think I need a new expression — they took it too literally.
First, they shot me in the foot when a fellow soccer fiend from Ecuador [click to continue reading...]

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Customer Experience